1. Who we are
P.S. Sanctuary is the business name under which PrisCilla Wauch offers Reiki and energy work, Sensory Touch sessions, Journey Sessions, Reiki courses, and related services in Switzerland.
The person responsible for processing personal information in connection with this website and these services is:
PrisCilla Wauch
Trading as P.S. Sanctuary
Switzerland
Email: priscillasoulreiki@gmail.com
2. What personal information we collect
We aim to collect only the information needed to respond to enquiries, arrange appointments, provide our services and manage purchases.
Depending on how you interact with us, this may include:
• Your name and contact details, such as your email address or telephone number.
• Information you provide when contacting us, asking questions or requesting an appointment.
• Appointment details, including the service requested and agreed date and time.
• Information necessary to manage purchases, course registrations and payments.
• Information you voluntarily share when discussing your needs or preferences in relation to a service.
Please share only information that is relevant to your enquiry or booking. We ask you to avoid sending sensitive personal information unless it is genuinely necessary.
3. How we use your information
We use personal information to:
• Respond to enquiries and communicate with you.
• Arrange, confirm and manage appointments.
• Provide Reiki sessions, other services, courses and workshops.
• Process purchases and manage payments.
• Send information directly related to a purchase, booking or course.
• Maintain the security and proper functioning of our website.
• Meet applicable legal and administrative obligations.
We do not intentionally collect personal information for purposes unrelated to running the practice and providing its services.
4. Website hosting and technical information
This website is created and hosted using Infomaniak Site Creator.
When you visit the website, technical information may be processed as part of delivering and securing the website. This may include your IP address, browser and device information, access times and technical logs.
Infomaniak may process such information in accordance with its own privacy policy and applicable data protection requirements.
Website cookies or similar technologies may also be used. Their use depends on the website functionality and settings in place.
5. Cookies and website tracking
Our website platform provides settings for cookies and external scripts.
We have not confirmed that optional analytics or advertising tracking is active on this website. We do not intentionally use tracking for advertising or visitor profiling unless this is introduced and appropriately disclosed.
If analytics, advertising tools or other tracking services are activated in the future, this policy will be updated as appropriate. Where required, visitors will be given the relevant information and a choice before nonessential tracking takes place.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
6. Contact form and email communication
If you contact us through the website, we may receive the information you enter, such as your name, email address, subject and message.
We use this information to respond to your enquiry and, where relevant, arrange a service or booking.
You can also contact us directly by email or WhatsApp.
Website contact form submissions are intended to be delivered to our designated email address. We are currently verifying the reliability of this delivery method. Please use direct email or WhatsApp if you need to ensure that your enquiry reaches us.
7. Bookings and services
When you arrange a session, course or other service, we process the information necessary to organise and provide it.
This may include your contact details, the service selected, appointment arrangements and relevant information you choose to share.
We aim to keep client records proportionate to the service provided. We do not intend to build extensive personal profiles or retain unnecessary details about clients.
Information related to a service may be retained where needed for administration, legal obligations or the handling of questions about the service.
8. Purchases and payments through Payhip
Our digital products and other online offerings may be sold through Payhip.
When you make a purchase, Payhip processes information needed to complete the transaction. This may include your name, email address, purchase details, and transaction information.
Payments may be processed by Payhip and its applicable payment providers. Payment information is handled according to the relevant provider's processes and privacy policies.
We receive or access the purchase information needed to manage orders, provide products and respond to customer enquiries. We do not intend to collect or store full payment card details ourselves.
Payhip has its own privacy policy, which applies to its processing of your information.
9. Newsletter and email updates
We use Beehiiv to manage our newsletter, published under the name Letters from P.S. Sanctuary.
If you choose to subscribe, your email address and related subscription information may be processed by Beehiiv so that we can manage your subscription and send newsletters or other updates you have agreed to receive.
When purchasing through Payhip, customers are asked separately for consent to join the mailing list. A purchase alone is not treated as consent to receive marketing emails.
Our previous Zapier connection between Payhip and Beehiiv is currently disabled. As a result, we cannot assume that purchase information is automatically transferred between these services.
You can unsubscribe from the newsletter using the unsubscribe link included in the email. You may also contact us directly to request removal from the mailing list.
Unsubscribing from marketing emails does not affect service-related communications that are necessary to fulfil a purchase or booking.
Beehiiv has its own privacy policy governing its processing of subscriber information.
10. Sharing information with service providers
We may share personal information with service providers where this is necessary to operate our practice or provide a requested service.
These providers may include:
• Infomaniak, for website hosting and related website services.
• Payhip and applicable payment providers, for purchases and payments.
• Beehiiv, for newsletter management and delivery to subscribers.
We use personal information only to the extent reasonably necessary for the relevant purpose. We do not sell personal information to third parties.If additional services are introduced that process personal information, this policy will be updated where appropriate.
11. International data processing
Some service providers may process or store personal information outside Switzerland, including in other countries where their systems or service partners operate.
Where applicable, international transfers are handled in accordance with Swiss data protection requirements. Appropriate safeguards or other legally recognised transfer mechanisms are used where required.
For further information about a particular provider's processing and data locations, please consult that provider's privacy policy.
12. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal retention requirements.
Enquiry information is generally kept for as long as needed to respond and manage any resulting arrangements.
Booking, purchase and payment related records may be retained for longer where required for accounting, legal or administrative purposes.
Newsletter subscription information is retained while the subscription remains active and as needed to maintain subscription preferences, record consent or comply with legal obligations.
When information is no longer needed, it is deleted or anonymised where appropriate.
13. How we protect information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.No method of electronic transmission or storage can be guaranteed to be completely secure. We encourage you to share only the information necessary for your enquiry or booking.
14. Your data protection rights
Under applicable Swiss data protection law, you may have the right to request information about personal data we hold about you, request access to that information, ask for corrections, or request deletion where legally permitted.
You may also object to certain processing or withdraw consent where processing is based on consent. Withdrawal does not affect processing that took place lawfully before the withdrawal.
To exercise your rights, please contact us at priscillasoulreiki@gmail.com. We may need to verify your identity before responding.
You may also contact the Swiss Federal Data Protection and Information Commissioner if you have concerns about how your personal information is handled.
15. Links to other websites
Our website may contain links to external websites or services, including Payhip and Beehiiv.
When you visit an external website, its own privacy policy and terms apply. We are not responsible for the privacy practices or content of websites operated by others.
16. Changes to this policy
This Privacy Policy may be updated when our services, website features, or data processing practices change, or when necessary to reflect applicable legal requirements.
The latest version will be published on this page, together with its revision date.
17. Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
PrisCilla Wauch
Trading as P.S. Sanctuary
Switzerland
Email: priscillasoulreiki@gmail.com